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Account Deletion
You can delete your Vayana account and all associated personal data at any time. This page explains how to submit a deletion request and what happens to your information.
How to delete your account
Method 1: Via the Vayana App
- Open the Vayana mobile app
- Navigate to Profile
- Scroll down and tap "Delete Account"
- Confirm your request when prompted
Account and data removal occur within 30 days.
Method 2: Email Request
If you don't have access to the app, you can send an email to care@vayana.vip with your registered email address or phone number. We will verify your identity and process your request within 7 business days.
Warning
Account deletion is permanent and cannot be undone. All your data, booking history, preferences, and saved information will be permanently removed.
What gets deleted
- Profile information
- Booking and request history
- Saved locations and favorites
- Communication history
- Payment methods and billing information
Data retention
Some data required for legal and accounting purposes (such as invoices and tax documents) may be retained for up to 6 years after account deletion, as required by law. This data will not be used for any other purpose.
Contact
Privacy: privacy@vayana.app
Support: care@vayana.vip